RETURNS

We want you to be totally satisfied with your order, however we understand if a product doesn't work out and want to make sure the return is as painless as possible.

ONLINE PURCHASE RETURN

If you wish to return a product, please do so within 30 days from the ship date for a refund on the purchase price, minus shipping, handling, gift wrap, and other charges. Refunds will be credited to the original credit card use for payment. Purchases of gift certificates and sale items cannot be returned for a refund.

Naturally, we cannot take returns products not bought online at medidermstore.com 
To return items to medidermstore.com, please follow these simple steps:

1. Call our customer service at 888-833-3897 or complete the return order form below

2. Complete the "Return form" enclosed in your original order and place it inside the return package. Pack and seal your return merchandise securely (in the original package if possible).

3. Affix the Return Label provided to the outside of your return package. We recommend shipping your return with a service that provides tracking and insurance as we are not responsible for any packages lost in transit. All returns should be mailed to:
 
Mediderm Laboratories, LLC.
9842 Alburtis Avenue
Santa Fe Springs, CA 90670
 
4. Your return will be processed promptly upon arrival, and we will send you a confirmation by email. Please allow 2-3 weeks from the shipping date for your account to be credited. Shipping and handling charges are not refundable.