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Frequently Asked Questions
Are you a new company?
No. Although our name might sound unfamiliar, we have been around for over 14 years. We have spent years creating thousands of successful formulations & private label products & OEM for fortune 100 & 500 companies. What that means is that many of the brands which have seen in the market were actually formulated and manufactured by Mediderm Laboratories yet sold under another name. We are a laboratory that specializes in formulating skin care products. Mediderm Rx ™, nanodermix™, nSkin™, SkinWrap™, BioGel Collagen™ brands, are the culmination of our efforts over 14 years. We found that the technologies used in these brands are so unique and effective; we decided to keep the formulation for our self and sell it directly to the public, cutting out the middlemen and bringing the world’s most advanced anti-aging system to you at 50%-70% less than the retail price.
What are ingredients used in Mediderm brands?
We developed applications utilizing a powerful synergistic combination of herbal, and medicinal plant extracts with latest Nanotechnology delivery systems as topical skin applications. Our reputation is built on the exclusive use of high end and top quality ingredients in its products and pharmaceutical GMP protocols to ensure premium quality, freshness and purity of products.
Since Mediderm takes an integrative approach to skin care, all of our formulations contain accelerated concentrations of multiple advanced ingredients (patent pending) shown to correct and prevent the visible signs of aging skin and many other skin problems and conditions. Mediderm not only uses the most advanced raw materials from US and Europe but also do invent their own complexes, peptides and actives, a thing that none of other manufacturers are equipped to do, Mediderm is a leader not a follower.
When can I expect to see results?
While Mediderm products’ users frequently see immediate improvement in the appearance of their skin, (some ingredients work in seconds) you should use our products as part of your daily regimen and give the active ingredients time to work with your body's natural processes — at least 4-6 weeks. Most users begin to see optimal results after 56 days of continued application, when new skin cells emerge to the surface.
How to Apply:
We suggest that you follow the instructions on the box and the manual sent to you with the shipment and if you have any question please feel free to contact our customer service at 562-229-9900.
Can Mediderm brands be used by men?
Yes. Often times, men see the best results as they typically have poor skin grooming habits.
What is the best age to get started on Mediderm skin care regimen?
It is never too early to help prevent the visible signs of aging or too late to help reduce them. Mediderm brands work by making your skin healthier. At Mediderm, we have seen clinical proof that younger-looking skin can be achieved over time, so the earlier you get started on a skin care regimen, the better. And the longer you stick with your regimen, the better you will look!
Are there any side effects?
No, we have not experienced any complaints of side effects to date. Mediderm products do not contain any known harsh chemicals or toxins, most of our products are paraben free , we believe we will not see any negative side effects. If anyone were to experience side effects with any skin care product, we advise them to stop use immediately.
What happens if I stop using Mediderm products?
No skin care solution can permanently repair skin or change skin structure, so your skin will return to the state it was in prior to using Mediderm products. The only way to ensure continued improvement in your appearance is to apply Mediderm products daily as part of a long-term solution.
More information about Shipping and Handling
What are your shipping and handling charges?
At this time we are charging $8 for FedEx ground shipping and handling within USA, no international orders accepted through this site, please email us at support@nanodermix.com if you are interested in purchasing our products but located outside USA
What shipping method do you use?
we use FedEx ground, it takes 3-7 days to reach you in most cases
How soon after I place my order do you ship my package?
We are very proud of our reputation for super fast same day shipping. The vast majority of orders received by 1:00 pm Pacific time, Monday thru Friday, are shipped on the same day. We cannot guarantee that we will ship the same day, but we make every effort to do so.
How will I know when my order has been accepted and shipped?
Immediately upon completing an online order, you will receive an email confirmation of your order. Once your order is fully processed, you will receive an emailed receipt of your final order, indicating the expected shipping date. Once shipped, you will also receive an email showing your delivery confirmation or tracking number and the exact shipping date. Be sure to provide us with an accurate email address.
Will you ship to an address other than my billing address?
We would be happy to do so. Complete or modify the Shipping Address during the Registration process if you are a new customer, or in the Shipping & Payment portion of the order process if you are a repeat customer. If you wish a comment to be added to the order, such as Happy Birthday, indicate so in the Customer Notes section of the order. The recipient will receive a copy of your invoice (not showing credit card information), which is used as a packing slip. If you DO NOT wish this to occur, please indicate so.
Secure Online Credit Card Order
You may use your Credit Card as a method of payment during the checkout process. All credit card information that is collected through our order system is protected by encryption. See our Privacy and Security Policy for more details. Your credit card is pre-authorized, but not yet charged, by our shopping cart. If there are problems charging your credit card, such as lack of funds or an inaccurate card number or security code, your order will not be finalized. Contact us if you are having difficulties that you feel should not be occurring. Once your card has been pre-authorized, and we have fully processed your order, we will "capture" the funds and your credit card will be officially charged. See our Terms and Conditions page for further details about credit card acceptance and processing.
The Ordering Process
Is it safe and secure to order merchandise online?
We have taken every precaution to make your transaction secure. Our shopping cart is built using industry-standard Secure Sockets Layer (SSL) encryption technology for security and privacy. For more information, see our Privacy and Security Policy.
How will I know that my order went through?
First, be sure that you follow the ordering system instructions all the way to the end, at which point you will be shown a receipt or order form which you may print. You will shortly thereafter be sent an email to the email address shown on your order confirming that your order has been placed and will be processed as soon as possible. Once your order is fully processed, you will receive an emailed receipt of your final order, indicating the expected shipping date. Once shipped, you will also receive an email showing your delivery confirmation or tracking number and the exact shipping date. We want to keep you informed! If you have any questions, contact us via telephone at 562-229-9900 or via email support@nanodermix.com during our business hours. We promise you will receive a prompt response to your request for assistance.
How can I cancel my order?
If you wish to cancel your order after it is placed on our website, you will receive a full refund IF your order has not been shipped. Please contact us immediately if you want to cancel your order, as we are very quick at shipping orders! Contact us via telephone 562-229-9900 during our business hours, or send an email at support@nanodermix.com or leave a voice message. If your order has already been shipped, you may refuse it when it reaches you. When your refused order is received back by us, we will credit you for the amount charged for the product, less a 10% restocking fee. You will not be credited for the shipping charges.
Return Policy
What is your return policy?
We offer 30 days money back guarantee, call us at 562-229-9900 to get a refund, we can’t refund the shipping and handling charges
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